Derivatives of Priorities
Wednesday, May 30, 2012
The next step in the process is to define how priorities are meet. The priority with which a customer is going to be allocated, in terms of collection activity, is completely configurable and is based on the number of tests met.
The value of the priority, is directly proportional to the level of urgency with which that customer will be dealt with.
Generally, the higher risk customers with the greatest outstanding sum will result in the highest priority values.
SPRO --> FSCM --> Collection management --> basic settings for collection management --> Collection strategies --> Priorities--> Define derivatives for priority
From Percentage specifies the minimum amount of percentage to be considered for a particular priority level.
For example, assume there are 5 tests and all are equally weighted. Each test carries 6 points. If a customer is to qualify as high priority, it would have to pass at least four out of five to gain sufficient points to qualify as "very high". The math: 4 tests =24 points, which is greater then the minimum points required to qualify as a high priority, which is 76% of 30 points =22.8 points.